How to collect maintenance from residents

Chasing maintenance on WhatsApp and paper registers takes hours every month. With Nest you create one bill for all flats, residents see their dues on their phone, and you mark payments as received. Every payment has a record.

Steps

Create the bill. Pick the month, give the bill a title such as "Maintenance - November", enter the amount and create it for all flats, or only for selected flats if it is a special charge.
Tell residents. Residents see the bill on their own phone with the amount, due date and status. You can also post a notice so nobody misses it.
Residents pay and submit details. A resident pays in the way they usually do and submits the transaction reference. They can add a photo of the payment proof.
Check and mark as paid. Check the details and mark the bill as paid. The resident can then open a receipt for it.
Remind flats with dues. See the paid and unpaid bills in one list and send a reminder to flats that still owe.

Tips

Create bills on the same day every month so residents get used to it.
Use a special bill for one-time costs such as a repair, billed only to the flats concerned.

Questions

Can residents pay online inside Nest?

Online payments are coming soon. For now a resident pays in their usual way and the admin marks the bill as paid.

Can a resident see other flats' bills?

No. Each resident sees only their own bills.

Do residents get a receipt?

Yes. When a bill is marked as paid, the resident can open a receipt.

Feature: Maintenance & bills