Refund & Cancellation Policy

1. What this policy covers

This policy explains refunds and cancellations for payments made to Nest by Olynux ("Nest"): the optional ad-free plan and any paid add-on for societies. It also explains what happens to payments that residents make to their society through Nest.

2. Ad-free plans and paid add-ons

These are digital services that start working as soon as payment is confirmed. Because of this, payments for them are not refundable, and we do not refund the unused part of a plan or add-on.

The only exceptions are: you were charged twice for the same plan, you were charged but the plan was not activated within 48 hours, or the amount was taken because of a technical error on our side. In these cases we refund the amount in full.

3. Cancelling

You may stop using a plan or add-on at any time. It stays active until the end of the period you paid for. We do not charge you again unless you choose to buy again.

4. Payments made to a society

When a resident pays maintenance or other charges to a society through Nest, the money belongs to the society. Requests to refund or correct such a payment must be made to the society admin, who decides on it.

If the society refunds a payment through Nest, the platform fee on that payment is returned in the same proportion as the refund.

5. If a payment fails

If money was taken from your account but the payment did not complete, the payment provider normally returns it to your account on its own within 5 to 7 working days. If it does not arrive after that, write to us with the payment details.

6. How to ask for a refund

Write to [email protected] within 7 days of the payment. Please include your name, the mobile number or email on your Nest account, the date and amount, and the payment reference number, with a screenshot if you have one.

We reply within 3 working days. When a refund is approved, it goes back to the original payment method, and it usually reaches you within 7 to 10 working days, depending on your bank or payment provider.

7. Contact

Olynux, [email protected], WhatsApp +91 91125 36180.